Minister of State in the Ministry of Personnel, Public Grievances and Pensions Dr. Jitendra Singh unveiled the Centralised Public Grievances Redress and Monitoring System (CPGRAMS) reforms in Department of Posts.
The new CPGRAMS 7.0 version by Department of Administrative Reforms and Public Grievances (DARPG) can be accessed through www.pgportal.nic.in.
It is the platform which receives, redresses and monitors grievances from the public.
It will cut processing time by 50% in the Department of Posts.