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Customer-centric initiatives
November 16 , 2021
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- The Prime Minister Narendra Modi has launched two innovative customer-centric initiatives of the Reserve Bank of India (RBI).
- These initiatives are the RBI Retail Direct Scheme and the Reserve Bank - Integrated Ombudsman Scheme.
- The RBI Retail Direct Scheme is aimed at enhancing access to the government securities market for retail investors.
- It offers them a new avenue for directly investing in securities issued by the Government of India and the state governments.
- The Reserve Bank- Integrated Ombudsman Scheme aims to further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.
- The central theme of the scheme is based on ‘One Nation-One Ombudsman’ with one portal, one email and one address for the customers to lodge their complaints.
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