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Customer Satisfaction Index Survey: Raipur Swami Vivekananda Airport ranked first
July 16 , 2017
2687 days
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• Raipur’s Swami Vivekananda Airport was ranked first in Customer Satisfaction Index (CSI) Survey among 49 airports in the country.
• It was followed by Udaipur (2nd), Amritsar (3rd) and Dehradun (4th) airports.
• This is the third consecutive time in the past two years, Raipur airport has received this recognition.
CSI survey
• Customer Satisfaction is one of the key performance objectives of Airport Authority of India (AAI) which is evaluated through CSI survey conducted by an independent agency commissioned by AAI.
• The survey covers a wide range of parameters like transportation, passenger facilities, cleanliness and parking etc.
• The latest CSI survey was conducted for the period of January-June 2017.
About Swami Vivekananda Airport
• Raipur’s Swami Vivekananda Airport is located at Mana between Raipur and Naya Raipur. It is the primary airport in Chhattisgarh.
• It is the 28th busiest airport in India in terms of passenger traffic and 31st busiest by aircraft movement.
• The airport was renamed from Raipur Airport to present name in2012 as tribute to Swami Vivekananda who spent 2 years of his teenage in Raipur.
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