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Guidelines for Effective Public Grievance Redressal
September 2 , 2024
84 days
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- The Centre has issued comprehensive guidelines for a time-bound handling of public grievances.
- The grievances can be filed by citizens on an integrated user-friendly CPGRAMS www.pgportal.gov.in portal.
- The timelines for effective grievance redressal have been reduced to 21 days from 30 days.
- In cases where grievance redressal is likely to take longer, citizens shall be given an interim reply.
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