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Interactive Robotic Assistant (IRA) 2.0 – HDFC Bank
May 8 , 2018
2264 days
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- HDFC Bank has launched Interactive Robotic Assistant (IRA) 2.0, an interactive humanoid at its Koramangala Branch in Bengaluru, Karnataka. The interactive humanoid aims to enhance user experience for customers visiting in this branch.
- HDFC was first bank in India to introduce humanoid IRA 1.0 for customer service at Kamala Mills Branch in Mumbai in January 2o18. Currently, IRA 1.0 is stationed at Palarivattom Branch in Kochi. IRA 1.0 is GPS enabled indoor humanoid. It has speech recognition module that can be trained to understand what customers speak and uses ultrasonic sensor to move in inside branch. It has face detection algorithm for recognition customers.
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