The Reserve Bank of India has announced to introduce the Internal Ombudsman mechanism for the following two types of Non-Banking Financial Companies (NBFCs).
These two types of NBFCs are
Deposit-taking NBFCs (NBFCs-D) with 10 or more branches and
Non-Deposit taking NBFCs (NBFCs-ND) with asset size of Rs.5,000 crore and above having a public customer interface.