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‘Rail Madad’ and ‘Menu on Rails’
June 16 , 2018
2358 days
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- The Union Minister of Railways & Coal has launched two new mobile apps – ‘Rail Madad’ and ‘Menu on Rails’, to ease the traveling experience of the commuters.
- The Rail Madad app is aimed at expediting & streamlining passenger grievance redressal while the ‘Menu on Rails’ app will allow passengers to check the list of meals and beverages served on all type of trains and their prices.
- The Rail MADAD (Mobile Application for Desired Assistance During travel) app allows passengers to
- lodge complaints through mobile app/web platform and
- enables them to check real-time feedback on the status of redressal of their complaints.
- The app for the first time completely digitized the Complaint management system.
- It integrates RPGRAMS (Railway Passenger Grievance Redressal and Management System) developed by Northern Railway (Delhi Division).
- Rail MADAD also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step.
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